Many trustworthy local tour guides and tour operators do not promote their services online.
Travelers are increasingly seeking authentic local experiences and activities.
The growing population of the middle class and millennials will boost tourism and drive it towards modern trends, such as adventure tourism.
According to Bernadus Sumartok, Tripvisto will focus on building a better customer experience from online to offline compared to competitors. It hopes to attract customers by offering a wider and deeper set of packages at affordable prices.
Tripvisto tries to capitalize on new emerging travel cultures by showcasing exciting tours with authentic local experiences, besides offering good quality hotel accommodation. Only well-managed tours and trustworthy local tour guides and travel operators will be selected and curated for browsers looking for specialized tours and holiday packages at competitive prices. The tour packages mainly cover Asian destinations in Indonesia, Singapore, Thailand, and Japan.
Unlike Bernardus Sumartok’s Flamingo Travel, Tripvisto will focus on international tourist packages that are popular with higher income consumers, offering tours to places like the United Arab Emirates, Turkey, Greece, and the USA.
Bernardus hopes that Tripvisto can bring good impact to the local economy by helping local people to promote their holiday destinations and services online. With over 100 million travelers in ASEAN, Tripvisto aims to boost sales by making it easier, faster and cheaper for users to buy travel packages and other services through its e-commerce portal.
Transaction fees are earned from the website sales.
If a trip is cancelled by the seller or tour provider, the buyer is eligible for a full refund, including the service charge. The same applies in the case of a natural disaster or other acts of God that forces the trip to be cancelled. However, the service charge is not refundable if the buyer himself chooses to cancel.
Customers can pay for their transactions using credit card, bank transfer (via virtual account), or CIMB Clicks online banking. Customers paying with a BCA (Bank Central Asia) credit card can pay in instalments over three months with zero interest.
Read in detail:
April, Bernardus Sumartok co-founded the new tourism platform as an improved international version of Flamingo Travel, his first online travel startup.
September, Tripvisto website went live
August, raised undisclosed amount of seed funding from East Ventures.
Read in detail:
November, significant growth milestones:
November, raised US$ 1 million Series A investment from Gobi Partners.
August, Tripvisto COO Fitri Andriani left the company.
Read in detail:
April-May, Tripvisto hosted a domestic tourism fair (Festival Wisata Domestik 2016) at Mal Ciputra, Jakarta.
December, Tripvisto handled more than 1,000 transactions during Hari Belanja Online Nasional (National Online Shopping Day)
As of 2016, Tripvisto offered more than 1,500 domestic tour packages and more than 5,000 international tour packages to 70 countries.
Tripvisto shut down in October 2017. CEO Bernardus Sumartok said the company suffered from “worsening unit economics”. It was reported that Tripvisto was unable to hit operational targets since May 2017 and employees began leaving the company. Its website is still active but no longer taking bookings.
The company has shut down operations. Its website is still active but no longer taking bookings.