Consumers Trust: The company that gives consumers a voice
- Portugal
- 6 min read
- Dec 03, 2019
- By Gareth Gardiner Jones
Consumers Trust has become Portugal's go-to company for customer complaint resolution; it is seeking funding to enable it to replicate its success in new markets
Portuguese startup Consumers Trust aims to bridge the communication gap between consumers and companies by providing a much-needed forum for customers' complaints to reach businesses. Dreamed up a decade ago on the back of a lamentable chocolate cake experience, the company's platform has become a powerful site for both consumers and companies to complain and explain.
Consumers Trust operates Portal da Queixa (which translates to Complaints Site), a B2C platform for consumers to complain or opine about companies offering goods and services from FMCG companies to airlines or public services....
Consumers Trust operates Portal da Queixa (which translates to Complaints Site), a B2C platform for consumers to complain or opine about companies offering goods and services from FMCG companies to airlines or public services....
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