As consumers get more vocal and powerful online, Consumers Trust lets businesses view, track and respond to customers' complaints while offering related data for marketing.
Why
Companies ignored complaints
Without any real means to pressure brands, customers often receive no response to complaints.
Companies' service not ranked
Consumers have been unable to ascertain the most reliable brands in a given sector.
Membership-only services
Where complaints organizations exist, they often require consumers to pay membership fees to take action.
Market
$19.17bn
US corporate spending on consumer data from third-party sources in 2018, +17.5% vs 2017 (IAB Data). No estimates are currently available for the global market.
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