By inventing the concept of "crowd-complaining," Reclamador.es has become a €3.9m business managing 60,000 claims yearly.
Why
Lack of consumer knowledge
Unaware of their rights, 90% of consumers do not make compensation claims.
€3m yearly
The estimated amount consumers lose for not complaining about poor service.
Companies' reputations at stake
Armed with the tools to speak out, unsatisfied customers represent a threat to companies’ reputations.
Market
$1tn
Forecast value of the global legal services market in 2021, up from US$850 in 2017, says Business Research Company, noting key trend of rising use of tech applications.
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