Talkdesk's clients get cloud-based, omnichannel call centers integrated with business software and related data, so they can provide more effective, real-time service – winning customers.
Why
Changing customer touch points
Fewer customers use landlines for calls: mobile, including social media, is the way forward.
Traditional call centers costly
Traditional call centers require expensive physical investments, can’t scale fast enough.
Generation Now
Customers increasingly prize speed, relevance, great customer service; are quick to share their experiences.
Market
$84.7bn
Projected global outsourced customer care service market size by 2020. Demand for interaction through non-voice channels expected to boost growth.
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