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Talkdesk

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Cristina Fonseca

Software engineer and entrepreneur Cristina Fonseca holds a master’s degree in Telecommunications and Software Engineering from the Technical University of Lisbon. Previous to Talkdesk, Fonseca was a researcher at INESC-ID and founded two businesses, VEEP and Bouncely. Since 2014, she has also been involved in the World Economic Forum. Fonseca developed Talkdesk with fellow co-founder Tiago Paiva at a Twilio-hosted hackathon. She left Talkdesk in 2016 to pursue her personal interests.

Tiago Paiva

Software engineer and entrepreneur Tiago Paiva holds a master’s degree in Network and Telecommunications from the Technical University of Lisbon. Previous to Talkdesk, he was a developer at Procter & Gamble. With co-founder and former classmate Cristina Fonseca, Paiva initially developed Talkdesk as a prototype at a Twilio-hosted hackathon.

Serial entrepreneur Cristina Fonseca co-founded VEEP and Bouncely in Lisbon, Portugal, and co-founded Talkdesk in San Francisco, California, US. She left Talkdesk in February 2016 and is currently a member of the World Economic Forum’s Global Agenda Council on Europe. Fonseca was listed on Forbes’s 30 under 30 in 2016. She received her bachelor’s and master’s degrees in Network and Telecommunications from Instituto Superior Tecnico.

Talkdesk's clients get cloud-based, omnichannel call centers integrated with business software and related data, so they can provide more effective, real-time service – winning customers.

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