STARTUP PROFILE

Consumers Trust

Updated: 12/2019

Consumers Trust

Portugal / Porto , Portugal

Website

Angel/Seed 08/2016

Pitch

As consumers get more vocal and powerful online, Consumers Trust lets businesses view, track and respond to customers' complaints while offering related data for marketing.

Why

Companies ignored complaints

Without any real means to pressure brands, customers often receive no response to complaints.

Companies' service not ranked

Consumers have been unable to ascertain the most reliable brands in a given sector.

Membership-only services

Where complaints organizations exist, they often require consumers to pay membership fees to take action.

Market

$19.17bn

US corporate spending on consumer data from third-party sources in 2018, +17.5% vs 2017 (IAB Data). No estimates are currently available for the global market.

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