Why

Changing customer touch points

Fewer customers use landlines for calls: mobile, including social media, is the way forward.

Traditional call centers costly

Traditional call centers require expensive physical investments, can’t scale fast enough.

Generation Now

Customers increasingly prize speed, relevance, great customer service; are quick to share their experiences.

Market

$84.7bn

Projected global outsourced customer care service market size by 2020. Demand for interaction through non-voice channels expected to boost growth.

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