Why

Poor robot communication skills

Companies using chatbots for customer service want to provide customers with better guidance and companionship.

Desire for customer loyalty

Companies require accurate data to provide customers with better tailored info and services.

From reactive to proactive

Brands want to achieve higher conversion rates based on a more profound customer profile.

Market

RMB 270 billion

Forecast global AI market in 2018. China’s AI industry was worth RMB 9.56 billion (annual 37.9% growth rate) in 2016, seen increasing to RMB 20.33 billion in 2018.

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